Order XL size and got XXL instead. Have to wear extra clothing to fill up space.
Sorry about that. You can do a self return if you like.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
1 was ok. - 1 was not, zipper was NOT zipped properly, because of that, was difficult to unzip. Zipper “tooth” damaged. End result: no functional zipper for the black hoodie.
Better view of MISSED ZIP shown here. This is how it arrived. The insertion pin was not fully inserted into the starter box.
Finally, a view of both for clarity. Top hoodie shows correct engagement, bottom is the incorrect engagement which damaged/
compromised the function of entire zipper itself.
As noted, Customer Service does not monitor the forums. You’ll need to contact them.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)