Account recovery

dshirley1985 · April 21, 2023, 1:34am

So, I ordered 3 things from Woot, and only received 2. I opened an investigation with ups, but it seems I need to get in touch with Woot. Problem is, while I login with my Amazon account, the email address in woot is an old email address I used when I was in college, and the college has deactivated that email. What really puts me in a loop is that I can’t remember my old password associated with that email to even change my email address. Help!!!

TLDR: lost package and need to contact Woot but, woot account email deactivated by host, can’t remember password to change email, how do I get this resolved?

pepper114 · April 21, 2023, 1:36am

no1 · April 21, 2023, 4:41am

tl;dr

Email, email! Have you updated your email?

Getting help updating your email address on your Woot! account

So your email address on your Woot! account is an email address you haven’t used in over five years and you don’t remember the password. What ya gonna do? You’re going to contact Woot! Customer Service! They will help you update the email address so you can login in and update your settings. Follow these instructions as you must provide certain information to verify who you are.

Email support@woot.com with the following:

Subject: Help changing my Woot! email address

I need help changing my Woot! email address.

Woot username: the name you see when you log in

Full Name: the name on the account

Old email address: this is the email address you need to change

New email address: this is the email address you now use

Billing Address: For security verification, please give your latest billing address with zip code

Thank you.

Allow CS 48-72 hours to complete the request. They will respond to your email when the change is complete with instructions on how to proceed.

system · May 23, 2023, 4:41am

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