I got this mug warmer combination phone charger and it didn’t do either one! Occasionally I could get the phone charger to connect but it never stayed connected long enough to actually charge my phone! The mug warmer never got hot enough to warm my coffee (or keep it warm)! This was a total waste! I have always liked my Aduro products until now!
Hi there, if you haven’t already done so please contact Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I bought this as a gift exchange (unknown recipient). Hopefully they are not experiencing this hiccup!