Coming here from the WOOT! email promo… of course at $150 vs the current street price of $190-199, this had to be the version pre-warmed with foreign ear wax.
What’s really cool about these is that when you bring them to Apple the day after you receive them to address noise cancellation not working, they tell you they are counterfeit Airpods, show you how the case and shape differ from real Airpods, and look at you with a mixture of scorn and pity. Thanks Woot!!
Hi there. Please reach out to Woot! Customer Service along with some links to photos of what you received. We’d like to see them.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Yep had the same thing happen to a family member. Woot support was not helpful at all.
Hi there. Per the information in your other post…
Please tell your family member to reach back out to Woot! CS and request a full refund (usually one of the options offered). It looks like our CS rep didn’t fully understand the concern that the AirPods might not have been authentic. Tell them we apologize for that. If there’s further concerns, have them reach out to me via private message.
To private message me, click on my name and then click on Message in the box that pops up. To check your PMs, click on your avatar in the upper-right corner of any page and then click on the envelope in the menu that appears.