Do you have other colors then sunset pink ?
That’s the only color we have available this time.
Any chance on other colors coming in?
Maybe? Depends on what our vendor can find.
Does it includes the original box and accessories?
Hello. Refurbished items typically ship in a plain brown or white box.
Per the specs, here’s what’s included:
What’s in the Box:
- Beats Studio Buds True Wireless Noise Cancelling Earbuds
- Charging case
- Eartips with three size options
- USB-C to USB-C charging cable (USB-C power adapter sold separately)
Ordered these. Came in the original box with accessories. They seemed brand new. A steal at this price.
“True Wireless” earbuds that don’t support wireless charging? Shame on me for not checking, but based on that description I guess I thought I shouldn’t have to.
Hi there. If you’re unhappy with them, reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Please allow 24h for them to respond.
Have these been in other people’s ears?
Hi there, the below is a link to the Woot item condition glossary.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I read through the product description multiple times. And I don’t see anywhere the possibility of an entire earbud missing. Is this normal?
Are you saying your order is messed up? If so please contact customer service. Details above your post on how to do that.
FWIW, I ordered a pair of Beats Fit Pro Grade A refurbished from Woot, which had the same 1 year eReplacements warranty. Came in the original box, which was somewhat worn, but the interior was pristine and the earbuds and tips were new or like new. Very happy with that purchase and would imagine and hope this will be similar.
I’m having issues pairing my earbuds with my phone. It doesn’t come up showing Beats. Has anyone had this issue?