Woot! Customer Service now has what they need to send you a replacement. They will be going through contacts they’ve received to date.
At this time, we don’t think this is a mass issue with all orders so you will need to reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Super confused right now, at first I was offered a replacement, which was great, then I got another email saying that they couldn’t offer a replacement and I could return for a refund or get a $15 credit. I opted to return for a refund, then get on this forum and see that it says they can send replacements. I would really like to get the cameras that I originally bought if they are available, anyone else having this problem?
The replacements were procured yesterday so you can get a replacement. Contact CS back and ask for the replacement. You can even ask them to look it up in the trouble ticket system for instructions.
Let me know if you have issues.
I also just received only one camera in bubble wrap. Nothing else.
" In the Box - Blink XT Camera Kit:
This is an expensive single camera. contacted support… waiting…
CS will take care of you and send a replacement. Sorry for the first level disappointment.
I’m in the same boat as a lot of you. I have emailed CS. Just curious all I got was the camera, not batteries , mount, etc. Just the camera is it the same with everyone else ?
The same error has occurred on my end as well. A single camera wrapped in bubble wrap was received today. I have contacted Woot CS. I have not heard back yet but I am excited about them quickly correcting and fulfilling this order.
Not everyone else. At this time, it doesn’t appear to be a mass issue. The vendor had items that were mislabled and we knew that before the sale. It looks like some correctly labeled ones got mixed in though.
Woot CS will help you out.
Someone needs glasses.
My 2 camera kit arrived today. The only thing in the box was a single camera. Nothing else just I f***ing camera. Thanks once again Woot.
Same thing here. One camera in bubble wrap, nothing else. Sent a message to CS and just waiting for a reply.
Can anyone confirm how this got resolved by CS?
These are the options I’ve seen…
$15 credit and keep the one camera which sounds like a bad deal, bc all you get is a camera and none of the other stuff.
Ship it back and get a full replacement.
Or… which I hope this is true. Make it right by Sending the missing camera and the rest of stuff that normally comes from a 2 pack kit?
I, too, ordered two of the Blink XT Camera Kit and received two single cameras. Contacted customer service yesterday before I knew this was a common problem, and received no response. Once I saw this forum post, I contacted customer service again this afternoon. Really suffering from buyer’s remorse right now!
Did anyone else who purchased this not get what was described? The description states that this is a 2 camera setup with the sync module. I received ONLY one camera. I messaged woot and I was told i could get a $12 refund for a $70 product. How does that make sense?
Same here… I was told I can get a $12 refund to offset… BS
Today I received a box from woot that was suppose to have the missing items from the 2 blink camera kits I ordered. I opened the box and was really disappointed. The box contained only one camera. I am not sure what is going on, but I have reached out to customer service. Did anyone else experience this problem the second time around?
I did get a generic response email from customer service stating that they were aware of the one camera issue and were working with the vendor. You need to initate the contact first to let them know what happened. Then later in the day, I was provided tracking info for what seemed to be a replacement being sent.
I received the replacement order yesterday and to my surprise, it included all the advertised items in the original blue Blink packaging and an extra camera. Other than being inconvenienced a few days and some snarky forum posts about “first level disappointment” - Woot came through and I got a third camera out of the ordeal for free. I hope others are getting taken care of like I was.
I contacted Woot CS Friday when I received the single camera. They quickly correcting the issue and send out the two cameras, mounts and sync module. I received them on Sunday (today).
I finally heard back from Woot CS today. I have to return my cameras; no option to exchange, and no offer to send the missing units! Why the disparity in the way customers are taken care of? Not happy with the subpar treatment!
UPDATE: Received Answer today, Woot is sending out the replacement, and I received the tracking.
A++++ customer service.
Thank you
