Customer Service (Refund issue) [resolved]

Hi woot community,

I stumbled across this forum from reddit after trying to find other options to contact Woot’s customer service. This by far has been the worst buying experience ever. I placed an order for 2 apple watches that never showed up, contacted customer service and was advised to file a claim with UPS. The claim was filed and a few days later closed stating that the package had been found. Nothing has ever been found! I even spoke with UPS customer service prior to them closing the case to confirm that I had not received the package. UPS never investigated anything nor did I speak with anyone in person to even confirm. I have been contacting Woot’s customer service every single day now for 6 days straight and I have no received one single response back!!! I am being completely ignored!! I was promised a refund if I filed a claim! I would like my money back or my items back please!

Have you reached back out to UPS to find out more about why they closed the investigation. We’re going to go by what they report.

Update: CS is reaching out to you with more information.

This issue has been resolved, thank you kindly.

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