Customer service turnaround time?

Mortimer & Monte's Info Desk
1

Hi woot-ers! Is the customer service response time usually more than the indicated 24 hours??

I am having an issue with my order (Pixel phone) as it seems to be lost at a UPS facility- made it to Pennsylvania and seems to have entered a black hole there, no updates seen in a week and counting.

I thought, great, I’ll contact the Woot customer service which I did on Friday. The site says expect a response in 24 hours but it’s been 4 days (realize 2 of those were weekend days) and I haven’t seen a response even in my junk mail. I’m starting to get concerned that I’m out $500 with no phone.

Will customer service eventually get back to me??

2

Hi there. Please give them 24-48h to respond. I’ll check in with them.

In the meantime, have you reached out to UPS to put a trace on it?

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Ok thanks so much! Yeah its been past the 24-48hrs which is why I was confused. I used to work in customer service so im sympathetic to delays as long as it’s eventually being looked at :slight_smile: !

But I don’t know how to have UPS trace it? If I can figure out how to ask UPS to do that, I certainly will!

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Yahhoooo I got my response!! Thank you so much for looking into this!

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I sent a message like 10 days ago that hasn’t been addressed, and a follow-up about 7 days ago since I got no acknowledgement.

Is customer service swamped right now? I am worried.

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Make sure you check spam/junk folders. I’ll check in with CS.

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