Surely SOMEONE must have purchased and ridden this bike. I need input, and there doesn’t seem to be ANY website with a review of it.
I couldn’t find many reviews for Hurley bikes in general. There’s a couple youtube reviews for similar models.
Woot’s return policy is pretty good though. So there’s that.
curious… the Riptide is noted as 750w 48v
but the specs show " * POWER: Neco 500 watt motor"
So… is it 750 or 500???
Hi there. Sorry for the confusion. It’s 750W.
I ordered one last time but haven’t gotten to ride it much. I am satisfied with the purchase but not absolutely thrilled. It was missing the lights and kickstand so Woot refunded some money. Unexpected upgrades are remote for dropper post, Microshift 1x10 drive train, and hydraulic brakes. The thru axels are unadvertised standard equipment but visible in the pictures. It is 500W with a peak of 750W. The minuses are no throttle and the torque sensor seems more like a cadence sensor ( according to Neco, their middrives use both sensor types). That being said, the nearest mid-drive to the Woot price is the hyper 29er mid-drive. This seems much better for a little over hundred more.
I think the major downside is that I am not expecting any support. When something fails in the electric driver train, there won’t be any drop in replacements from the vendor.
yes I bought one and am disappointed by the torque sensor appears to be wired backwards for when ever I step on the pedals with any force at all it cuts out…if you keep it in a very low gear and keep the pedals spinning with no real torque the motor speeds up…So essentially the opposite of how it should work… i,m not able to climb any kind of slope at all. Ive yet to have time to get it fixed , sent a note to Hurley and they said to contact woot. The brakes were not mech but hydraulic, and it had a 10 speed as opposed to advertised 8 speed. no kickstand of lights either.
Thank you…I’ve been on the fence and you have helped me make my decision. I was also concerned about the support for any issues.
If you’re still within the 90-day limited Woot warranty, you should reach out to Customer Service and see what they can do for you. The sooner, the better.
Hi there, if you haven’t already done so, please contact Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
ok I still do have the box, let me see what they can do
Please let us know if you get the torque sensor worked out. I’m interested in this bike, but only if it will climb.
So I order one of these and got it today. Mine seems pretty much same what other person on here said, hydraulic brakes and the 10speed, also I checked and it comes with a 15 ah 720 wh battery which is larger then I assumed so not mad about that. Also I believe the motor is a neco mm18 which is 500 watt 750 max. Got it put together and still need to do some adjustments but so far so good. As of now at least, for the price , seemed like a really good deal imo . Time will tell once I get to test it out more but my weekend is busy so hopefully next week Ill have time to know for sure or not.
Well I rode about 20 miles and there seems to be and issue with the torque sensor with mine as well. Motor kicks in while light pedal but when laying into it on a hill it seems to cut out all together. I’m gonna see if I can figure it out. If not I’ll pry have to contact woot for a return or something because it really not doing what it should. Also slow pedaling then having it randomly accelerate when you don’t want it to is potentially dangerous lol.
After riding it for some time and doing research, I would recommend against buying this. At moderate torque, the engine will cut out and resume fairly quickly after torque is removed and pedaling resumes. It makes it nearly impossible to start on a steep hill. It behaves more like a cadence sensor with an annoying torque cutoff. The Hurley Swell which uses the same motor has instances where the same has been reported. There are too many instances just in this forum for it to be random failure. I would like to know if anyone who bought a mid drive Hurley does not have the torque cut out issue. Either it is poorly designed this way, Hurley has zero quality control, or Hurley is sending it’s rejects to Woot
Did you end up sending the bike back for refund? Just curious, I hoping I can fix the issue but if not I’ll probably be looking into it.
I have this bike and have a couple tricks to make it better. First the bike would cut off power at hard pedaling and my speedometer was going crazy even at stand still. This was cause by the wheel speed sensor not registering properly. I readjust the magnet at the wheel to read the speed properly but the bike still would not apply power climbing hill if you are not spinning the pedal enough. I sinced then disconnect the wheel speed sensor and it seems to work better but now you don’t have the speed readout not a big deal for me. The trick to climbing hill is be in a lower gear and keep spinning the pedal. This bike have power to climb any hill. Disconnecting the wheel speed sensor makes the bike react faster to torque input from the pedal, I also installed a 30t chainring to help make the bike react faster with pedal input. The bike seems to have a slow ramp up of the motor before giving you full power regardless of the torque at the crank. Disconnecting the wheel speed sensor make it react to your input alot faster and the smaller chainring also helps with keeping the pedal spinning. To climb hill be in a lower gear and keeping spinning the pedal and the motor will give you full power. The wheel speed sensor makes the bike react too slow and weird. Hopes this help people who bought the bike. As long as the pedal is spinning the bike will react to the torque input at the crank(harder you pedal more power will be apply). You have to turn off the auto off feature in the menu or else bike would power off every 10min if you disconnect the wheel speed sensor.
Hmm I’ve tried this , and it still don’t work right on mine. Even if in low gear going up hill it will go, but only with no torque, as soon as I harder pedaling motor cuts out. It seems like the sensor it’s somehow doin opposite of what it should . 
Has anyone successfully returned their bike? I’m willing to give it a try but I want to be certain I can return it if I don’t like the way it pedals.
So I was able to find this snippet about the Neco motor: My interpretation is; It seems the torque cutout of the motor with increased pedaling effort was an efficiency design. The more effort you input, the less output will be provided by the motor to save energy. Seems the only solution is the be in a gear with low effort or somehow disable the torque sensor.
The torque sensor MM18
- The torque sensor reads 100% of the phase difference signal through the high-density chip integrated circuit, and transmits the FOC (field-oriented control) to calculate the phase difference percentage. This controls the output size of the motor power and speed, making the power output more energy-saving, labor-saving and intelligent.
- The gear reduction mechanism is arranged in two-point positioning, while the conventional systems operate via a three-point positioning. The two-point positioning gears are engaged in smooth operation, with large output torque and low output noise.
- The mid-motor can be rotated and mounted 360 degrees according to the model, offering a wide range of options.