Hi there. So what happens is that the item gets returned to us along with other returned merchandise. Our Returns team goes through everything. When they get to one like this, they look up tracking, see the issue, and issue the refund. This can take 7-10 days.
CS will respond to you within 24 hours. Note that their response goes to your Woot! email address, not your Amazon email address if used/different.
Now, with all that “The More You Know” info out of the way, I checked in with CS and they replied on Tuesday, September 28, 2021 at 9:07 AM CT and we offered a replacement or a full refund.
Could you please check your email spam/junk folders for their response. If you can’t find it, contact them again using the support form and ask them to reply back using a different email.
If you need to update your Woot email address and have forgotten the password, follow these directions: