I just opened my package, the letters in the bottle seemed a little odd on the bottle. The edges in the big letters looked like they were popping off. I touched it and it easily comes right off. Seems odd for an original product especially at the high price they sell for. Is this normal for this brand/ product packaging? first time buying this so I can’t compare to old purchases.
Agreed. The plastic wrap wasn’t right around the box and it was “off”
I have to agree. This is extremely suspicious. I have the authentic K18 from the actual k18 website that I splurged on during their Black Friday sale. Saw this deal - got excited. Received it - super disappointed. The letters are legit stickers & there isn’t even direction on this dispenser, as their are on the authentic one.
Recently saw a post on the official K18 instagram show real vs fake products, and after looking at the product I received from woot I can confidently guess it’s fake. I also noticed not much of a difference in my hair since using this product. I have used it before so I know what to compare to and what to expect from it. Definitely do not recommend
Hello. Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Thank you. Just cancelled the order because of the high risk of getting fake products.
just bought a few for wife. it is too late to cancel so I will see if they work.