Bought this listing, yes, specifically this listing for the “NEW” version, and instead got a white-box used unit with caked-on skin grime and hairs all over it.
I think this one is actually straight-up Woot’s fault, because it came from Carrollton.
Anyone else have this issue?
I am having exactly the same issue! Listed as ‘new’ condition but came in with a white box without any logtech boxing. Apparently should be a ‘open box - new’ condition at best, should not be listed as new.
@ShotgunX @Wooter831418558
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
Thanks for the reply! I have submitted a return request, will return it next Monday.
The listing stated new, the product I received has scratches and oil marks from use. This item is not new!
Same issue. Wouldn’t even mind white box honestly but the mouse had obvious greasy fingerprints all over it.
I think I’m done with Woot, I’ve had so many crap products and mislabeled orders (like) this, post-Amazon acquisition, just not worth the time and effort anymore.
At some point you start thinking, ok this wasn’t just a mistake, but intentional.
ordered 2, both white box labelled ob (open box)
1 had scuffs on the side, other looks good
tempted to return
Hi there. Vendor says a few open box ones slipped into the shipments. Reach out to customer service as noted above.