Buyer beware. I have to return my open box/refurbished Foodi. It’s got a large chunk of plastic missing on the left hinge, a bent top vent and the convection fan stopped before my first test burgers were even warm. Extremely disappointed in this possible fire hazard.
Yikes, I’m really sorry to hear that! If you haven’t already, please use the Customer Service form and they’ll be happy to help.
I like to get this deal but emailed Woot and they had no information on condition of these grills claiming Ninja was third party selling this item. They had no contact information for the seller. So I called Ninja (3 times) and they claimed they don’t sell scratch and dent grills and had no idea what Woot was or what I was talking about. Since I can’t seem to get information on condition of these grills not worth the risk.
S&D items can vary from unit to unit as far as the actually condition goes.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Absolutely terrible experience. I thought Scratch and Dent would mean just a few scuffs…it usually is. Mine arrived completely broken , Hinge destroyed, non stick coating scraped off…the amount i saved wasn’t even worth my time. Why do they even sell broken items if they’ll have to take it back anyway?
Actually they should be pretty consistent in quality. It appears from the other comments they are selling unusable products with no customer support. Not good
I have bought several of these and other S & D Ninja items - my grills have come looking brand new. My ovens/air fryer are usually spotless, unless UPS played Rugby with them. I order them for my busy friends as a surprise and they love then.
Have there been instances where things are less than great - yes, but typically Woot can contact the supplier and they will send out a new one - this is the case of an oven that I just rcvd. It was the wrong model, but it is a Ninja issue, not Woot, as there are postings on most store websites where you can purchase it with the issue (they were marked wrong or something)
I will say that for every single Ninja SD that I have purchased, all the accessories have been brand new and that includes the inserts, trays, etc