As a frequent Wooter i was surprised at problem. I purchased large item which arrived so damaged the UPS guy knew and cleared with me i did not want & he took it back as refused. The procedure for that is almost nonexistent. Woot sucks if there is aa REAL problem.
@ThunderThighs may be able to help, but also reach out to Customer Service using one of the options below if you haven’t already…Even if they can only provide a refund they track the shipping issues that occur.
To quote several of the forum moderators (Woot staff and volunteers)
Hi there, if you haven’t already done so please contact Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
1 Like
Hi there. I’m sorry for the issue with the item. Our process is pretty much the same as any other online retailer - reach out to customer service as noted by @Wooter781085083 above. CS will help you out.
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.