Do we know what company is refurbishing these scooters?
No. It’s one of our vendors.
Any more specific information on what refurbished means? (i.e. have the battery, tires or brakes been replaced, what condition they’re supposed to be in)
Hi there. We don’t have specific information on what was done as it could vary from unit to unit.
Click here for our guide to the various conditions and their definitions.
Just got one dead on arrival. Directional pad was destroyed, screen doesn’t light on and doesn’t turn on. Wouldn’t recommend it.
This literally happened to me and I work here. It’s a super sucky experience and we apologize. Please reach out to CS, give them a few days to respond, and my buddies will make it right.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Any tips on returning this item with its humongous bulky package and a lithium ion battery? I can’t begin to fathom how I could carry this box to any shipping facility to return… Could woot arrange for a pickup?
My scooter came completely dead. It would not charge. Segway offered to send me some replacement parts to get the charger to work but I thought it was best to send it back. If you get a scooter that won’t charge this one is it. Very disappointing. If the scooter is broken the refurbishment process was not done.