I placed an order over a week ago and it still says that shipping is pending. When I contact support they tell me they will look into it and then never reply. I’m frustrated because I should have just paid an extra $30 for the item I wanted on Amazon. Is shipping normally this bad? It says delivery date is in 2 days from now but it hasn’t even shipped.
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Actually I am currently experiencing this as well. On previous orders it definitely did not take this long.
My order is a shower head, is that what you ordered as well? Maybe it’s a vendor issue?
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I ordered Green Gobbler drain cleaner weeks ago and it’s still pending shipment. Originally was supposed to deliver yesterday.
What’s up, @ThunderThighs ?
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ThunderThighs is on vacation this week. I’d say check with @davejlives, hahahahaha – uh, excuse me, I needed a laugh this morning.
Things do seem to be a little screwed up with shipping. I’m sometimes getting notices that my item has shipped after I’ve already received it.
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@notmatty is covering forums today, i let him know to ask CS about this.
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That’s a holdover feature from the old Woot too. 
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I am covering Forums today, I asked CS about this.
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i see that you are covering forums today, and have asked CS about this
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Do you guys need the instructions on contacting CS? I think I have that around here somewhere.
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Hi - so sorry to hear this. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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Ah, there it is. Thanks for finding it.
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You asked CS about covering the forums? Well, I’m sure they’ll get back to you in 24-48 hours. Make sure to check the email address that’s listed in your Woot account.
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I sure wish someone was covering the forums today. Maybe Customer Service could help.
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Sorry, I don’t know how to contact Customer Service.
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Customer Service is out for refurbishment today. Here’s the guide.
Hi there, the below is a link to the Woot item condition glossary.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
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Petty sure you just write them a letter.
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I can’t read that. I need to go to an ophthalmologist.
Maybe @therealjrn could help me with that.
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Here’s a cat video.
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Are you sure they aren’t rabbits?
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Maybe watch this while I look up “how to remove cataracts at home.” Be right back!
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