Mine came faulty, the LCD is cracked, I can not see bottom half. I tried looking up at SIlo website but no phone number, sent them an email hoping this is not some fake vendor.
Nagendra
I got mine all setup and I’ve found that it just randomly will display the main menu and/orthe input menu without any buttons being hit. Anyone had this problem. Or have an idea how to fix it?
I just received a 42" Silo TV from Woot. I am having minor setup problems, so I called Silo customer service. They said that the TVs sold through Woot are stolen, and they say that I should return it. I just ordered the 19" from Woot. What’s going on? Why has Woot not given notice to your customers? WHAT DO I DO NOW??!!
[QUOTE=nshukla, post:142, topic:318942]
Mine came faulty, the LCD is cracked, I can not see bottom half. I tried looking up at SIlo website but no phone number, sent them an email hoping this is not some fake vendor.
Nagendra
[/quote]
I just received a 42" Silo TV from WOOT. I am having minor setup problems, so I called Silo customer service. They said that the TVs sold through Woot are stolen, and they say that I should return it. Why has Woot not given notice to is customers?
[QUOTE=MrGreatNeck, post:145, topic:318942]
I just received a 42" Silo TV from WOOT. I am having minor setup problems, so I called Silo customer service. They said that the TVs sold through Woot are stolen, and they say that I should return it. Why has Woot not given notice to is customers?
[/quote]
This is incorrect and we’ve been trying to get it worked out with them so they don’t say this to our customers. They simply don’t want to help or claim these units. But the warranty is through our vendor, NVIS, and they have been helpful. You can see the PDF info on them here.
Ik arrived Saturday! Ran great on Sunday. Broke and won’t start on Monday.
I know what SILO stands for now…
i got mine today everything works fine however since im using it as a monitor the txt on screen looks wierd and crappy anyone im using an hdmi cable to run the tv from comp i noticed there was a pc setting in the tv but i cant select it anyone have any ideas? any onne else having similar problems if not what resolution are you running?
Got ours this morning. The plastic frame is cracked on the bottom (same spot as dent in box from shipping I guess), and there’s this strange little metal piece sticking out of the bottom right hand corner between the front and back halves of the frame. Not sure if that’s on purpose or not. Anyone else have that?
Even though it’s cracked, it works so far. Have the wii connected just fine.
As for resolution, eh you get what you pay for.
i just tried to register my product and got this response:
Please read below important email from SILO Customer Support
This email is in response to your recent online registration of: LTSL4267F
Our records show that you have purchased this TV from “Woot.com” and I am extremely sorry to inform you that your SILO branded TV’s are NOT Covered by Silo Warranty.
Silo branded TV’s sold by Woot.com are NOT covered under the Silo Manufacturers Warranty. All Silo 42” TV models- LTSL4267F sold by Woot currently are stolen goods by a third party and Woot was not authorized to sell these goods. There is a legal case pending and due to certain restraints we cannot get into details.
Our best suggestion to you would be to contact Woot ASAP and have them take care of your issue.
What’s going on?
Got our tv. Loved the super fast shipping! However, tv is in black and white! Tried the manual, but no dice, called silo, very helpful so far but it’s still black and white. They are having a tech call us though. So they aren’t telling us the tv is stolen.
Got it fixed! Yeah! Hope it lasts
[QUOTE=jasonwucinski, post:150, topic:318942]
i just tried to register my product and got this response:
Please read below important email from SILO Customer Support
This email is in response to your recent online registration of: LTSL4267F
Our records show that you have purchased this TV from “Woot.com” and I am extremely sorry to inform you that your SILO branded TV’s are NOT Covered by Silo Warranty.
Silo branded TV’s sold by Woot.com are NOT covered under the Silo Manufacturers Warranty. All Silo 42” TV models- LTSL4267F sold by Woot currently are stolen goods by a third party and Woot was not authorized to sell these goods. There is a legal case pending and due to certain restraints we cannot get into details.
Our best suggestion to you would be to contact Woot ASAP and have them take care of your issue.
What’s going on?
[/quote]
I registered mine via telephone this morning and everything went fine…this is odd
My tv is in perfect working condition as well, it is disturbing to see so many issues…
I got mine, and have several problems. There is a small piece of black plastic at the top of the glass, that is broken and hanging down. I was able to push it back up and it isn’t noticeable. There is also a 1 inch piece chipped out of the bottom of the TV, but it is also barely noticeable. I was willing to live with these (probably happened during shipping), but when the TV is powered on, there is a black line that goes all the way down the middle of the screen. I need to see about getting it replaced or a refund.
I received my TV last Saturday and the screen was cracked down the center. When registering with NIVS It asks for the Model number which I cannot find. Anyone having the same problem?
[QUOTE=potatomuffins, post:155, topic:318942]
I received my TV last Saturday and the screen was cracked down the center. When registering with NIVS It asks for the Model number which I cannot find. Anyone having the same problem?
[/quote]
There registration is messed up! You have to call them. They were VERY helpfull! I hope to say the same after the replacement process is finished. So far, they sound like the customer service is great, but I’ll let you know after I get the replacement!
[QUOTE=potatomuffins, post:155, topic:318942]
I received my TV last Saturday and the screen was cracked down the center. When registering with NIVS It asks for the Model number which I cannot find. Anyone having the same problem?
[/quote]
on the box
Can anyone post the number they called to register i attempted to call the number for cst service i found on the website and no one ever answers its always a voice mail box/.
I finnaly got through to customer service and i got the same answer the guy said they are not offering warranty’s for these tvs as they where “stolen and there is a pending lawsuit” I hope square trade still honors the warranty as i guess woots not going to be able to help if anything breaks nor is the manufacture
I would also like to add that my TV was not working correctly and upon calling customer support for the manufacturer they informed me that this batch of TV’s was stolen.
Hope Woot can clear all this up and make it right. The TV was also clearly opened up before as the box was damaged and taped up and the styrofoam inside wall broken and in pieces.
Thanks so much, without this my DirecTV installer would not have been able to program the remotes properly. This code worked perfect.