Just an FYI for anyone looking at this - It seems like a nice pillow, but it isn’t adjustable - at least the one I got isn’t. There isn’t a separate bag of foam, a removable case, or a zipper (or any other kind of opening). Don’t get me wrong, $21 is a great price for a king pillow and I’m definitely keeping it, but it’s not what I thought I was getting.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.).
I had the same experience when I bought this. Not a bad pillow, but not what I had ordered based on description.
Please contact customer service and let them know. They do track issues like this.
I have already done this. Thank You! Although I keep seeing this item pop up and get tempted to try again because I love the concept.
It is a really good idea. I’m not sure if the stock got mixed up, or what’s happening. I’ll leave a note for staff and maybe they can ask.
Okay, done. Thanks, for the info - I didn’t need a return or refund, so I wasn’t going to bother.