When I click the link to the photoshop template I get this:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
I am trying to download templates. when the PS file opens, the layer with the shirt is blank. all that can be seen are the colors, but no shirt mockup. and the AI file will not open at all. what can I do?
I would love to start submitting designs for the shirt derby’s but for some reason I always get this message… not sure what I’m doing wrong since the technical aspects are correct…? As far as I know haha😅
hello! It looks like your images might still be too large…you can upload your actual print file at 300dpi on the 15"x18" template, on your shirt mockup image and design thumbnail make sure you keep them to 72dpi, the system is pretty finicky and won’t accept anything thats 1mb over…so make sure they are under 40mb.
Thanks a bunch! I did end up figuring it out and yes my file was still just a bit too large even though I thought I double checked it twice I was uploading the wrong file. Thanks for you help though!
First, ALWAYS save your “working” file under a different name (e.g., add a number or letter or both to designate which file is the working file so you can always go back to it if you want to modify or change something).
You could compress the file or reduce the resolution of the image.
I usually just use a blank 600x600 pixel image and drop in all the elements (Someone wearing the shirt, a background color that matches the shirt color somewhat, and the design large enough to see details).