UPS Claim Filing Issue

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My package is lost, so I reached out to customer service. They instructed me to file a claim in order to issue a refund. However, despite multiple attempts on the UPS website, I keep encountering the same error: “Unfortunately, we need a bit more information to process your claim request at this time.”

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I then contacted UPS, and they informed me that due to the contractual agreement, only the sender has the right to file a claim.

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Now, Woot and UPS are passing the buck to each other, creating a frustrating loop.

What should I do now?

4 Likes
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@ThunderThighs help

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Hello. You will need to work with Woot customer service directly. Before they can do anything though, they need a valid phone number from you.

Please allow 24-48h for them to respond.

Browser: Use the Woot! Customer Service form.

Woot! App: Choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.