I have been dealing with the terrible customer service in regards to some purchased Xbox GPU codes for well over a month with no resolution.
I purchased four Xbox Game Pass Ultimate codes across two orders (one in October and another in November of last year during two sales), and recently discovered that I couldn’t redeem three of them because they were purchased in another region (my account is U.S.-based). I emailed support and they generated one new code, which at the time was showing as valid on the Xbox redemption page. I still could not redeem it on my account because I have three years stacked, but at least I knew that two of the four codes I purchased would work.
I just checked this morning, and not only do I still not have replacement codes for the two other non-working codes, but the replacement code that I got has been “redeemed” by someone else and is now useless.
Is there no way to resolve this? Am I just out of luck, having paid over $100 for four codes and only getting one valid code?
I don’t understand what else I can do. Support has been useless.
I managed to get in touch with a customer rep who generated three new codes to replace the three I was missing, but as soon as I checked them, all three had already been redeemed.
I am genuinely baffled about all of this. Woot is a legitimate site run by Amazon, but this feels like a big scam. I don’t know if it’s the strange delivery mechanism or if someone on their end is generating and immediately using the codes before delivering them, but I’ve been fighting this for literally hours and I’m not any closer to a resolution.
Bummer to hear that Woot isn’t coming through on this one. I bought one about a year ago, and luckily, everything went smoothly—but I’ll make sure not to take that chance again. Sorry you’re dealing with this, and I appreciate the heads-up!
Escalation process below:
Start with the Basics: Begin by using Woot’s Customer Support Form. This is their primary channel for handling inquiries and issues. You can access it through their website’s footer or under your account avatar. Woot+1Woot+1
Choose Your Battle Mode:
Email: After filling out the support form, you can opt to email Woot’s customer service. They typically respond within 24-48 hours, though during peak times, it might feel like waiting for a sloth to finish a marathon. Woot
Phone: Woot offers a callback option when staffed. If you see this option, seize it like it’s the last cookie in the jar. If not, fall back to email.
Dot Your I’s and Cross Your T’s: Ensure you’re checking the email associated with your Woot account for responses. Sometimes, emails play hide and seek in your spam or junk folders, so give those a peek too. Woot
When All Else Fails:
Better Business Bureau (BBB): If Woot’s customer service feels like a brick wall, consider filing a complaint with the BBB. They act as mediators and might help turn the tide in your favor. BBB+1BBB+1
Remember, persistence is key. Keep records of all communications, and don’t hesitate to follow up if you feel like you’re being left in the lurch. Stay patient, and may the odds be ever in your favor!
Yes, to confirm, I (finally) received a resolution to this.
I appreciate the help, but there needs to be a quicker way to solve this if the problem is semi-common. Digital goods like codes are subject to different rules (for example, they cannot be returned) than physical items, and the help scripts that the customer service agents use doesn’t really make sense when dealing with this kind of purchase.’
For anyone dealing with the same problem, a couple thoughts:
Check all of your codes immediately after receiving them. The Xbox redemption page allows you to input a code without redeeming it, and it will tell you if the code is invalid (already used, from a different region, et cetera).
If any/all of the codes don’t work, contact support immediately using the “defective item” support selection, as I believe that’s the quickest way to get a resolution.
Make note that if you do not receive replacement codes and support is unable to help you, your only option is to request a chargeback from your credit card company (if you used one). I discovered that most chargeback requests have to be initiated within ~60 days from the charge; since I was outside that window, my only real option was to keep initiating new support tickets over and over again until the issue reached someone that could resolve the problem.
I get that there’s a degree of risk buying digital codes from a third party, no matter how legitimate they seem to be. I was put off by this experience and am not sure if I’d take advantage of similar deals in the future – the savings isn’t worth the hassle that I experienced. My recommendation would be to create a separate support channel option for digital orders – “I have a problem with redeeming a purchased digital code” – that gets people to a quicker resolution for issues like this.
Same boat here. I just tried my 2 codes bought in January, found both to be incorrect region, and signup up to the forums when I found this thread. I opened a defective item ticket and need some resolution.
Same issue here, with all 3 codes purchased for my son’s Christmas gift. Customer Service has been less than helpful, and now I’m even more disappointed with their responses knowing that this has been a very common issue among customers. Hoping to hear back soon or I will be taking the BBB route.
As of this morning, none of the three codes are valid. When I checked them initially, they seemed to work, as I was simply getting the error that I needed to wait until my subscription would allow me to stack up to three years, but now all three are showing an “another region” error again.
I don’t know how a code could be seemingly initially valid and then suddenly be from another region, but here we are. At this point, even if I do receive three supposedly valid codes, I don’t expect that they’ll survive the 9+ months I’d have to wait to redeem them all.
This has been a huge headache and I’m not confident that I’m going to get what I paid for. I would advise others reading this to NOT purchase digital codes from woot unless they’re comfortable taking the gamble.
Hello! I am also having this issue. I purchased a code back in December and just tried to redeem it so I could use my subscription, but I am getting an error message that says Incorrect region. I am sure I ordered a US code that should work for my US account but it seems to be running into issue. I did email customer support today as well - glad I am not the only having this issue!