Has anyone actually received their order of this? I placed 2 orders to 2 different addresses and still havenât received them, despite both having tracking numbers marked delivered. Contacted USPS and the tracking numbers on my orders arenât even to my address, or my daughterâs. Woot messed up and gave me someone elseâs tracking numbers.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
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Same thing happened to me. Someone in my city received a bunch of Cerave as Woot screwed up the address. My post office confirmed as much. Woot refunded me but Iâm bummed at the situation and they they sold out of the product as well.
The same here - Ordered twice, the first shipment went to a town 125 miles from here and, when entered into USPSâs Informed Tracking (wasnât automatically there), it said the shipment originated with Esty!
The second (replacement) order was done a day later because Woot Customer Service wrote âwe are unable to create a replacement at this timeâ (even tho I could!) and âarrivedâ on Friday. Again, no Informed Delivery and Woot by email notified me 2 days later, on Sunday that it had shipped and arrived. We received no packages Friday. AND looking at the tracking info, it was shipped a day before I even reordered it! Precognition!! The second label was created 33 minutes before Woot knew I didnât get the first one!!!
Is it Halloween already and I napped too long?!?!
Oh, I am so glad I am not the only one! I have ordered several things from Woot since this order and they have all arrived! This one was marked as âdeliveredâ on the 8th, itâs now the 12th and I have yet to see it. I reached out to the Post Office and to Woot, hope I hear back from Woot soon!
Did they ever even have this product or are they just sending tracking numbers for other peopleâs orders to make it look like they shipped this product? Wtf is going on here?!
Wow what a coincidence - me too! It showed marked as delivered by USPS but didnât show up. Woot quickly issued a refund, but Iâm afraid to try to order again.
Same thing has happened to me! It says delivered and I never received the items. I called USPS and it was delivered to a P.O. BOX that I donât even have. So some random person received my items 
Reach out to woot customer service, they will refund you.
Didnât receive mine either. What a ripoffâŚ
My order was reshipped and it says it was delivered, but I still havent received anything. Has anyone received their product??
You might check with your post office to see whatâs going on. Thatâs really odd.
I just received the other cerave product I had ordered. It was sent from some random guy in California without any other info 
I donât know what is going on.
So I ordered this back in August and USPS eventually showed as delivered after two weeks. It wasnât delivered and Woot! issued a refund. Fast forward to last week, the end of September, two weeks after refund. I was out of town and USPS Informed Delivery showed a package being delivered. I hadnât expected anything, being out of town and all, and the package sat on the front steps for a week. Unbothered fortunately.
Lo and behold it was the missing CeraVe sent from a random person with a Atlanta area address. From order to when USPS delivered it was an entire month - despite being marked as delivered on the tracking within the first week and a half. Weirdest package delivery ever!
same, but mine came from some guy in CA, so weird!