It’s strange that this is listed under Best of PC.
Why?
Can somebody confirm they received a Smart Keyboard Folio too (A2039)?
hi there. if you received something different, reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Please allow 24h for them to respond.
Phone calls are useless. They’re not responding. I’ve been waiting for an hour now. I sent them an email.
Please allow 24 hours for them to responds. You’ll be answered in the order your email was received.
This shouldn’t be happening since they’re selling these for quite a while now and everybody it seems receiving the right item (Magic Keyboard) this is a clear mistake. They slapped the original item description with a new one. https://ibb.co/B4nLR8k The box clearly state Smart Keyboard Folio and they send it anyway.
Sorry for the error. Likely it was in the wrong pile. They’re filling hundreds of orders an hour.
I’m not even compensated for this? My worst fear is that if somehow I just missed the item and no stocks is available for the right Magic Keyboard.
Please give time for CS to responds. They’ll give you options.
I also received a smart folio instead of a magic keyboard. I sent a message to woot about the situation and wait to hear from them. The product has two labels, one says smart folio and the other says magic keyboard! I hope Woot can find a replacement and not say that they don’t have this in their inventory any longer.
Hi all. Sorry for the problem with getting the correct item. Looks like there may be one Amazon warehouse with mixed inventory. Reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Please allow 24h for them to respond.
I contacted Woot customer support via the app, they responded that they are sending a replacement, and provided a ups label for the return. I just received tracking for the replacement, I am happy to see that they resolved this so quickly.
CS replied to me as well with RMA return # and UPS label for return, just dropped off the package with the wrong item at UPS , an hour’s work I don’t get back…Woot Said they would send replacement. So far no tracking number for me…
Same here! Received the wrong item and haven’t heard back from Customer Service via e-mail. The only option they have for the order is to return it. No option to exchange for the right one. Does anyone have the Customer Service phone number?
Please allow customer service 24 - 48 hours to respond.
They will respond to the email address listed in your Woot account and not the one on your Amazon account (if they’re different).
It’s a good idea to check your spam and junk folders.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I send a message to CS via the other category not the return option. I dont think it matters as long as you explain what happens and that you want the correct item. With me they followed up with an email for the return and a return label via UPS and that they would send a replacement asap and would give me a tracking number when it ships…I am still waiting for that to happen. To be honest i am NOT impressed by their process as this is clearly a mistake on their end that also affected numerous folks…Like I said i wasted an hour packaging the wrong item up printing a label and running to the UPS store, that all took over an hour let alone the time it took to let them know and follow up. I really don’t like their email stating that the replacement would be charged if i didn’t send the return in time…No apology or effort to make amends for their mistake at all. like I said still waiting to hear if it will ship at all…To me this feels kind of amateurish especially for a company thats been in business for a decade or so and part of Amazon. BTW never had any issues with Amazon, always the right product on my doorstep and i ordered at least a thousand times there…Anyhoo maybe a good learning experience, not to buy over a certain amount here, maybe max $50 tops, bummer some good deals to be had here, if all goes well…
Hi there. This item shipped from Amazon and the SKU/ASIN was for the correct item. It’s likely that one warehouse has the wrong item stowed in that position.