I ordered the BB-600R but was sent the elongated. The packaging did not say it was elongated and the instructions included were for both the Round and Elongated so there was no indication that it was the wrong one until after the plumber installed it.
I put in a request for replacement but it is out of stock, so I was told to return it for a refund. I will have to pay the plumber to come back to remove it just so I can ship it back, so the total cost of his 2 visits will be almost as much as the bidet’s cost. If I got a replacement, I would still be eating the cost of his first visit to switch the 2 seats. Do you really want the used bidet back to process my refund? Someone suggested I post it on Facebook as free to anyone who can come remove it themselves so that I don’t have to pay the plumber again but then I lose my refund!
Lesson learned: do not order the round seat! The “default” size is considered elongated!
Hi. Deleted your other post since you posted here as well.
It shows you ordered Round. Let me check in with CS.