I purchased mine new (not refurb) from amazon.ca over 6 months ago and use it on average about once a week (some weeks not, others >3x/wk - I seem to go in spurts). I waited till I saw it on sale. I have generally been very pleased, and this is my 1st grill. As almost always seems the case, one has to compromise on something (it seems no 1 product has everything, and definitely the case in my research of grills at this price point).
For example, I wish it had the adjustable height when using as a “press grill”, as some foods do better more lightly touched vs. downright pressed. However, I loved that one could get waffle plates as an additional purchase. I haven’t seen that option with any other comparable grill. Believe it or not, the waffle plates option is what made my decision, over the comparable grills.
It seems to cook well for all my uses so far. I have used it for toasted cheese sandwiches most often (panini mode), with variations on contents (added ham, salami, prosciutto, onions, etc.). (This is where the softer multi-grain bread, and too-softened cheese will mash down under the pressure.); grilled tuna and cheese panini; makes a mean Ruben; bacon-wrapped filet mignons (Canadian residents will recognize these from M&M’s - No, non-Canadians, not the candy, nor “Smarties”, but the frozen foods stores across Canada); Chicken breasts; hot-dogs and sausages (nice grill marks and flavour, way better than a microwave); and of course, waffles.
It does a decent to excellent job for all these foods. And so quick to cook and clean up.
I glanced again at the amazon reviews and offer my experience in comparison to some negative comments (You’ll notice that most of the strongly negative comments are from quite older reviews, on what apear to be older models):
- Mine always cooks evenly, across, and top/bottom
- Mine heats up as what I consider quickly
- It retains heat effectively
- Drains well
- Hasn’t overheated or tended to cause a fire (I question these folks’ wiring - Should have tripped the circuit breaker before firing up)
- Non-stick coating still in tact
- I have no clue what the reviewer complained about “plastic” plate clips. Mine are metal, and couldn’t be anything else.
- Plates go in/out like a breeze
- All controls are functional and not redundant
I only wish 2 things:
- That the press (top) was fixed-height adjustable
- That it had a metal tab on the top part, in front, to push down and release the pivot catch which allows the top to pivot for even food contact. Mine tends to be a bit stiff, and I have to press down a bit much to get it to release, singeing my finger, and leaving a burn spot on the front edge of the stainless steel top.
Overall, the convenience of grilling, panini-ing, easy removable/interchangeable/cleaning plates, searing for flavour and appearance, general quality, etc. etc, makes this a highly recommended product. I’m even thinking of adding one to my sailboat for easy cooking on it too. (Folks at the club often comment on my gourmet cooking on my boat - I could use this product to further the misconception [smile])