Hello fellow wooters, wootets, and woots in general,
Does anyone know how to determine the status of a customer service request? I know there is a delay with the holidays, but I recieved an email back over 72 hours later from my original email and then (which I assume to be the correct method) replied with photos of my issue that they requested. I havent seen anything back in around 48 hours since then (I checked my spam folder as well).
I am concerned because it has a 30-day warranty on it and I am travelling for the holidays. If a solution is not reached soon, I will not be able to send it back within that time frame since I will not be in the same state. Will they extend the return period since I already made a damaged product claim?
I just want to do the right thing and get a working product. Any help or advice is appreciated.
Keep calm and woot on.
