I just received the order and open opening the package I realized that it’s missing : remote control, window panel and round hose top that connects to the portable ac. how can I get those items shipped to me?
also, would I be able to purchase asurion protection plan for refurbished item? in the woot FAQ it says that: “When can I buy a protection plan from Asurion?
You must buy an Asurion protection plan within 30 days of your product purchase on woot.com 5. Scratch & Dent and Open Box Clearance products are not eligible for Asurion protection plan. These items are still eligible for the 90-day Woot limited warranty 13 (30 days for Open Box items).” So I’m not sure if I am alto purchase the protection plan or not. thanks
Hi there. I’m sorry about that. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
And yes, you can purchase the protection plan for this item.
Optional Asurion Protection Plan: To further protect your purchase, you can buy an Asurion protection plan from Amazon here. Review the FAQs for additional information.