With that said, thanks for the input. But I would like to counter. I think DELL wins on making consumer products being much harder to repair. My kids Dell died a year ago. Unit was three years old and already went through two screen replacements and one keyboard replacement. Glad I purchased the IN HOME warranty as she was in college and they met her on the campus to fix the laptop once, in my house the next. Screen died for the last time and I decided to just replace the unit with my back up (I had purchased a Toshiba from Office Max for like 250 bucks after rebates and discounts (it orig was 600… thank god for holiday deals). But I went to take the drive out of the Dell. 500 screws later and keyboard, CPU cooling, half the boards in it removed, I got the drive out. No more flipping it over and taking out 4 screws and pulling the darn thing out. I just scrapped the whole POS laptop and vowed to never buy Dell-Junk again.
As far as HP goes. I have a HP laptop I got in 2010. I’ve maxed out the memory, installed a 512gb SSD drive and to this day it’s NEVER failed me. Got it when I went back to school to take some updated IT classes. It came with a 9cell battery (extended) and I got a 2nd battery as back up. Love the 6+ hours of use. I have 2 HP printers and I use a HP workstation Z200 as my media server. We use HP exclusively at work (both workstations, desktops and laptops). Again, as desktop support, I can’t say anything bad about them. Some of these units are in facilities that would kill most other electronic equipment but these things seem to keep chugging along. Sorry you had such a bad experience with HP but I’ve had the opposite experience and we both seem to be in the same field.