JVC Wood Carbon Driver (11mm) True Wireless Headphones

I received these sold to me as new and the factory seal was compromised. The seal was not torn, but a corner of it was up. I pulled on it with little effort and the whole seal came away from the package. What’s worse, the seal had debris on the underside on the adhesive.

I knew immediately this package had likely been opened. I immediately requested a return for refund on the 7th of this month. Tracking shows the package has been received on the 10th of this month and shows who received it.

I have not been refunded.

Hi there. Please allow 7-10 business days for us to process the return. Monday was a holiday for us so you’re at the 5th business day.