Kindle Issue

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I purchased a “amazon refurbished” kindle in July 2024. The battery is already failing (drains down to 38% in 2 hours and then shuts down until you recharge it) and amazon is now telling me that the warranty is expired. Amazon warranty on a kindle is 1 year. When challenged on this they said the device is old and doesn’t have a warranty and says I need to go back to the retailer and there’s nothing they can do. How do I go back to the retailer when it’s literally owned by amazon?

TL;DR don’t trust that you’ll be taken care of on a product you buy here so take your risks carefully.

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How do I go back to the retailer when it’s literally owned by amazon?

If you mean ‘woot’ then read the detail on the woot warranty.

Warranty: 90 Day Woot Limited Warranty

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Hello. As noted above, the item you purchased was Amazon Refurbished, not new. It came with a 90d Woot warranty as noted in the sale.

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