Is the battery new?
The batteries are checked as part of the refurbishing.
Is that a yes, it has a new battery?
LOL. Not necessarily. If the battery still has good life left in it, it will ship with that.
It says pen not included. Then it says (3rd part pen included). Does it come with a pen or no?
What cpu is in this? I have a surface 3 but I’m pretty sure it is larger than 10.8
From the specs : “Quad-core Intel Atom x7-Z8700 processor“
Just got mine-No pen, and mine appears to still have monitoring software installed remotely that I cannot remove from its previous life in a school somewhere. Really annoying, definitely reconsidering buying from woot again.
Well crap. I’m sorry. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Got mine.
It does a “DeviceFreeze” when starting Windows.
A “DEVICE RETURN NOTIFICATION” screen displays along with the text:
“This device with the serial number 0119073REDACTED062 is the property of Fulton County Schools. If found, please return to Fulton County School…”
I think I will return this to Woot : (
I have initiated a return and am awaiting “Return instructions” via email from Woot.
thanks
This happened to me too… But happened today. Had it for almost a month and was running fine till now.
I’ll tag @ThunderThighs about the school lock issue. There’s a few of you its happening to now.
Hi all. Not sure why this is happening but I’m alerting our CS team.
I’m sorry to hear that… There are good people at Woot… I am sure they will make it right : )
What do we do? Do we just start a return? I’ve sent an email to woot and still have not heard a reply
Sounds like the school district needs to do better about wiping their devices before releasing them into the wild.
Give customer service at least 24-48 hours to respond.
Bet they’re getting a lot of phone calls today.
Hi there. Reach out to CS. I alerted them and the computer team about it. It may take us a bit to figure this out but our buyer is talking with our vendors (there are multiple ones this affects).
hang in there. Apologies.
My guess is the school district didn’t properly remove the devices from the equipment database and someone froze all “missing” devices that weren’t found in inventory count.