So ordered this because I was in need of a new computer. After arriving late it had no microsoft pen in it. when I called to request them send me a pen they had none left. How does this shit keep happening? Multiple orders I place through you have missing or broken items. I really am going to end my relationship with your company after this as you cannot even ensure an item costing close to 1k. And I have completely changed my mind and because of this I have decided on no computer 
Hi there. Sorry about the frustration. woot CS will take care of you
To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.