On June 20th I purchased two Shark Robot vacuums. See order Order #XXXXXXXX. One developed a problem. I contacted Shark. They said worked with me and confirmed an issue with that required a new unit. I called their 562-946-3531 over the course of two days and the phone is never answered. It’s like yelling in a cave.
Shark now says I need to contact you about it. I guess the sub-contracted out the handling of refurbished units and the sub contractor is now overwhelmed.
What are my options? How do I get this resolved? Shark has basically said, don’t bother us anymore, just call the number to the company that doesn’t respond. If that doesn’t work to contact the people that I purchased it from.
Please let me know how to proceed.
(VMod edit: I removed your personal info.)
Sorry for the issue. If you haven’t yet, please reach out to CS.
To contact CS:
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
2 Likes
I went to that link and there is nothing there about support for a purchased device.
Define your issue
What kind of problem do you have?
I want to ask about my order!
I want to look at my account!
I've a product question, you see.
I have feedback about your site!
I've got some trouble with your website, or a question about your API.
Please direct me to the correct choice.
Thanks, but just so you know, that is NOT/NOT intuitive
And at this stage what do select?
Define your issue
We’re here for you, pal. What’s the issue with your order?
Where is my stuff?
I wanna cancel or return some stuff.
I have some payment issues regarding my stuff!
I want to change an order I've already placed.
My stuff arrived damaged or defective!
When can I expect my refund?
I have some other order-related question.
Nothing in here is anything about Hey, my product died or I need tech support.
Pick: I have some other order related question. And explain your issue. CS will respond to the email address listed in your Woot account in 24-48 hours.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
1 Like
Hi there. The Shark item you bought had a 90-day Woot warranty, not a Shark warranty so that’s why they’re sending you back to us. You are past the 90-days. If you’ve been working with Shark for a while, make sure you let our customer service know this.
Thanks for the help. This is very frustrating. Nothing is direct.
Thank you. I guess I should have known better. Appreciate the answer.
No more refurbs for me.
I hope you have a good weekend.
Unable to find a customer service phone number. Waiting for days for an inaccurate response is very poor customer service. WOOT became a complete joke!
Hi there. I believe we’re not using phone responses at the moment. Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
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