I received the unit, but the Usb charger does not fit and has an angled connector. Fortunately I also ordered the TORRAS COOLIFY 2 4k mAh Personal Air Conditioner Neck Fan (woot.com) and have received it which has the correct charger connection. Perhaps WOOT will send me the correct usb charger for this unit?
Hi there. We don’t have parts for the items we sell. It does have a
Warranty: 90 Day TORRAS Warranty
So you might reach out to them.
OK, we will see what happens. This offering had a strange history as I had to order the other unit at the start because his one was sold out, but later on this unit became available again and the other item was sold out? I suppose because the vendor is Canadian? I am a retired 88 year old USAF veteran in North Texas and I have optimistic hopes for these units as I encounter doble digit heat here in the summer and in the winter I am subject to shivering in the Cold, so I have high expectations for both my units. Not that I am complaining.
Seems I am the only one with this problem? Why me?
Dear Raymond,
Your ticket has been created with the ticket ID 26972 and subject “I received the wrong usb charger for my Coolify SE”
Someone from our customer service team will review it and respond shortly.
Why cannot Torras customer service access my woot order? 
|### TORRAS Support|
6:00 AM (3 hours ago)||
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| — | — | — |
|to RaymondPolone
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Dear customer，
To provide better assistance, may I have your order ID? Please refer to the picture below
Best,
TORRAS Care
---- - 五, 16 8月 2024 22:03:44 +0800 “”<> 写 ----
One attachment • Scanned by Gmail
I activated the warranty on both my units as you recommended and they continue to stonewall me!
[Vmod edit: removed email addresses]
Are you unable to establish a better relationship with Torras so that we do not have so much trouble with the warranty?
Beginning to wonder is this is not yet another Woot scam?
Perhaps whoever Torras has in charge of our warranty coverage be terminated and replaced by someone competent?
Perhaps the problem is that I think the vendor is Canadian and their Provencial French cannot quite cope with our technological English?
Well, no. A vendor wouldn’t be able to access your Woot account. They’re a separate company.
You may need to reach out to Woot’s customer service and explain your issue. This is a public forum, but not customer service.
Here’s Woot’s info:
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS, not Woot.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
OK, I have tried that and we will see what happens?
Seems Torras will have nothing to do with us. " Hi Raymond
I am sorry. Woot is not the authentic channel of TORRAS. You can contact the seller directly on websit to handle it.
Best,
Abby from TORRAS
[Vmod edit: removed personal information]
I suppose I can order a replacement on my own " USB connector standards
Generated using AI
USB Type-C
Reversible, oval connector
"
I suppose it is type A?
Good to know whoever has paid for the extended warranty is out of luck!
I didn’t see any pictures of the charging port, but most likely it is USB type A. Micro USB is still used sometimes, and USB-C is the new standard for devices within the last few years.
Customer service was helpful for me but it appears our warranty is invalid as Torras only deals with Amazon and not WOOT?
I’ll check on this with our vendor that works with TORRAS, so sorry for the issue!
Sorry that I am the one who encountered this but hopefully you can resolve the problem with TORRAS because after all WOOT is really AMAZON! Why would Torras send me a trapezoid one?
I have verified the USB is type c. Why would Torras send me a trapezoid one?
Because people make mistakes. It’s called being human.
Rather French/Canadian Quality Control or lack of it and they do not even know Woot is Amazon!