Received a package today label was right but product was not . Suppose to get 50 key chains but got 10 blue rocks. Someone not doing job or paying attention. I called the number for amazon since used them in the purchase. They said cant do anything to assist. Told me to write woot. Looked on line for email for customer service ended up here . Was told to post a message on the forum
[Vmod edit: removed email]
Hi there, if you haven’t already done so please contact Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
The warehouse your item shipped from must have mixed up the items. Customer service will help you out. I posted the blurb up above.
Woot is owned by Amazon, but they’re an independent subsidiary, so it’s best to use your Woot account for any issues. Make sure your email address is correct, because that’s what CS will reply to.
You might want to add info@woot.com to your contacts so the reply won’t go to spam.
Happened to me today too. Ordered what would have been a nice “open box” ASUS laptop for nearly $800, received a used much lower end ASUS laptop worth $290 new. Very disappointed! Tried calling CS but gave up after 30 minutes of annoying muzak. Emailed support@woot.com and sent photos of the box and bottom of laptop with model and SN. Any other steps I should take?
Did you include your order number and use the email address on your woot account? It’s best to use the support form because it authenticates you.
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