ARRIS/Motorola Cable Modem & Wi-Fi Router

[ThunderThighs]

@cmccoy1

Long time Wooter…picked up one of these a while back…and man I wish someone had told me this before I bought it.

Because it is refurb there is a chance that when you go to activate it with your internet provider the original owner had the same service.
IF that is the case they will NOT remove the registration from the previous owner to you…even with proof of purchase. They say over and over that the original owner must deactivate it…which is clearly impossible.

It’s was a nightmare for me to do this with Comcast…and it was a nightmare for my brother in law to do this with Time Warner. Only by sheer luck did I finally after several hours and trips to my local Comcast got someone who knew Woot and made an exception. My bro in law was not as fortunate with Time Warner.

As much as I’m all about referb…this is one hassle that’s best to skip and buy new.

If anyone else has this problem, contact ARRIS and they will help you.