Used 2 b u might b able 2 call during the USA biz day. Havnt seen that 4 a while. And when u send ur email, during USA biz hrs, it doesnt get answered until the middle of the night (on whatever day they work the ticket). So has woot gone 2 only 3rd party support overseas/off shore?
Hi there.
Phones aren’t on at this time. We turn them on when we have enough staff to support it. If contacts are high, they’re turned off because they can answer 15-20 email contacts in the time it takes to do one phone call.
For quite a few years, we’ve utilized Amazon’s CS pool most of which are overseas. The group we use is assigned to Woot and trained on Woot policies. They’re very good.
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Thx TT 4 ur qwik reply. Only been around 4 3’ish yrs, newbie by all accts still…i used 2 manage offshore teams…i saw this pattern with ur CS. The issue is if u r not very descriptive about how u want woot 2 respond 2 ur issue, it may raise another question or option…which means another 24-48 hrs 4 a response. I have 2 tell them via email:
- if i want 2 replace or not
- if not, refund
- do i need 2 do a return?
- if so, please send me a label.
I understand this is how it works. My concern is about the impression this leaves on newer Wooters and the non-Woot internet chatter it causes. CS is always great, dont get me wrong. They make it right most all the time. Sorry 4 the long winded response, but i m a little passionate about CS from my work history 
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Maybe this thread will help others 
Yes, the more clear and concise you can be, the better they can help you. Sometimes they get novelettes and it’s hard to pull out the issue and desired resolution.
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