Mine came super beat up. Tons of scratches, smelled like smoke, etc. I’ve got an email in to CS to see if they can fix the problem. I realize it’s “Open Box” but mine had obviously been used for several months before being returned. Open box typically means someone bought it and returned it right away. Not cool, Woot.
This item was listed as open box but it should have been listed as trash! Received it in the mail today and when I opened it, the thermostat face is disgusting. It has scratches all over and some grime stuck to the side. I also has tape over a crack to keep it from getting worse. Very disappointing for my first (and likely last) purchase on woot!
Hi there. If you’re unhappy with the condition of the thermostat, please reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Reached out to customer service and they are sending me another one. Hopefully it won’t be destroyed.
Got another from Woot. Same issues. Will send back. The thermostat is beat up. Definitely NOT an open box item but rather a 6 month used thermostat jammed into an open box containing the rest of the stuff. Stay away. Not a good purchase.