Yep, add my voice to this. Pretty much every Woot shirt I’ve bought in the past 12-18 months have the print disintegrate within a few washings. It’s massively disappointing, especially when shirts have slowly crept in price. Crazy to think that I have $10 shirts from 4 years ago that still look fine, while a shirt from just before Christmas is already tossed in the trash.
Won’t be buying another Woot shirt again until this is properly addressed.
I’m very sorry. make sure you reach out to Woot! Customer Service. A link to a photo will save time.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
To be fair, the issue isn’t customer service - when I’ve complained about a shirt, they’ve been quick to offer a replacement or a refund. The issue is the overall quality of the printing - one of my favorite shirts is “Aiming for Excellence.” I ordered it when it first came out, held up great, but the shirt itself faded over time and got worn out, so I (begrudingly) tossed it and ordered another. That one had the print disintegrate over the course of 3-4 laundry cycles, Woot replaced it with another. That disintegrated the same way, and once more Woot replaced it. Here’s how “Aiming for Excellence” looked after six months and about 10 washes:
I’m at the point where I specifically wash the few Woot shirts remaining inside out (so the print isn’t getting agitated) in a gentle cycle. These two shirts were bought on October 27. By the time they were delivered, I’ve had them MAAAYBE four months, and after a half dozen gentle/inside out washes, they now look like this:
Thank you for the feedback. I’ve passed it on to the shirt team.
Which version/style of the shirts are not lasting, the classic? I ask because I only order the fitted style and haven’t had issues. And no issues with the sweatshirts.
I think 1 grey shirt with black design has faded and caused disappointment. But the others wash well. And I always dry on low or extra low.
I also wash shirts with designs inside out. I didn’t know that wasn’t normal. But to be fair, I’m a bit militant about laundry. (Having someone wash and dry a once buttery soft cashmere sweater can have that effect)
Fitted for me, and its happened to every single one of them over the last two years or so. (I’m on my fourth “replacement” Aiming for Excellence!)
Appreciate that. Again, customer service is always great - I contacted them about the two above, and was issued a refund this time instead of replacements since they’re no longer available - but man, I wish the shirt team could sort out the QC problem. From a quick Google search, it seems the problem is widespread with DTG printing when too much pretreatment is used or the ink being poorly cured.
I’m glad it’s not just me having this issue. This has been a problem for the last couple years, but I finally took the time to search the forums. I’ve actually complained about a couple of the shirts I’ve received and got refunds for them, so customer service has been awesome.
Seriously Woot, you need to dump whatever company is doing your printing and find a new one. For the last 2+ years every shirt I’ve purchased, whether it’s classic, fitted, or sweatshirt, or whatever else, they’ve all been iron-on prints. This is why they shred in the washing machine. In the past before Amazon, all the shirts designs were inked on, and washing over time has only faded them, but at least they’re still there. I’ve got shirts 10 years old that still look fantastic and the whole design is there, but every shirt.woot I bought for the last 2+ years shredded after just 1-2 washes. I bought a few ugly sweater designs last year and this year, and most of the designs are gone now because those shirts consist of tons of little 'v’s.
It makes me really sad because there’s a couple stellar shirts that I got that are now ruined, and I can’t bring myself to buy replacements because those are likely to be ruined as well. I don’t think I can buy any printed shirt.woots until the printing company is replaced and verified to ink the designs instead of iron them on.
If a Woot Mod wants, I can run through my purchase history and send pictures of all the wrecked shirts back to when it started. It’s really disappointing.
Yeah, I was a regular shirt buyer on woot for years and then one order of maybe half a dozen shirts came and the designs started coming off immediately. Not just that, but the shirts were oddly thick like I was wearing polyester. I complained to customer service and got a rather dismissive email and the standard bs “sosorry” 10% discount and no explanation or offer for a refund.
Needless to say, I’ll never waste money on this garbage again and have and will continue to let anyone know that they’re better off wrapping themselves in toilet paper on a rainy day. At this point, I just hope shirt.woot folds so I can retain a few fond memories of when it wasn’t just a garbage company peddling inferior products with a cutesy pie spin.
Shirt.woot is an employer that also supports artists worldwide, you don’t have to wish it to fold. You can just not shop here and retain your fond memories while shopping elsewhere.
In case the toilet paper doesn’t work out: Never Shopping at Woot Again
I love this answer so much.
I also wish it would fold, mainly because I hate folding my shirts; they always get creased regardless of my folding methods.
Currently using the shirt filing system.
I am going with not purchasing and retaining the fond memories… this makes me sad cuz I LOVE a lot of the designs. (I’ve had too many woot shirts in the last 2 yrs where the design peeled off.)
Hi @ThunderThighs I hope you are on the mend!
Thanks for the glib response to the utter collapse in the quality of the product at hand. It’s exactly what I would expect and why you’re not getting another dime out of me.
Amazon owns Woot now… let’s not pretend that it’s a grand supporter of the arts, workers, yadda, yadda.
I’ve contacted customer service, but also said I’d post this photo in the forum. Fresh, out of the bag…
Hi there. Like @pepper114, I’m not seeing the issue. The design is meant to look worn (aka distressed)
Fair enough. I need to look closer before purchasing.
