M-Audio Recording Studio Equipment

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181

Got mine today… never got a shipping notification, it just showed up in the mail room. Again, I am blessed to work two miles south of the Fortress of Wootitude.

I didn’t get my usual shipment of North Dallas air, as Woot just slapped a shipping label on the box it came in, threw a piece of tape across the handle, and threw it in the back of the Fed Ex truck. Despite that, it arrived in goos shape.

Now for the problem… my PC doesn’t have a DVD drive, but the driver disk that came with it has the software packaged on a DVD-ROM. But I did some poking around, and found a very lightweight program that supports MIDI input. It’s called MidiPiano, and it comes as a simple .zip file – no Windows installation, just extract it and run the .exe. All it has is piano sounds (at least, I can’t get anything else to map to the MIDI input), but at least I know the keyboard works.

Here’s the URL: Apps for multimedia - CNET Download

182

[QUOTE=RobertB, post:181, topic:254966]
Got mine today… never got a shipping notification, it just showed up in the mail room. Again, I am blessed to work two miles south of the Fortress of Wootitude.

I didn’t get my usual shipment of North Dallas air, as Woot just slapped a shipping label on the box it came in, threw a piece of tape across the handle, and threw it in the back of the Fed Ex truck. Despite that, it arrived in goos shape.

Now for the problem… my PC doesn’t have a DVD drive, but the driver disk that came with it has the software packaged on a DVD-ROM. But I did some poking around, and found a very lightweight program that supports MIDI input. It’s called MidiPiano, and it comes as a simple .zip file – no Windows installation, just extract it and run the .exe. All it has is piano sounds (at least, I can’t get anything else to map to the MIDI input), but at least I know the keyboard works.

Here’s the URL: Apps for multimedia - CNET Download
[/quote]

Yeah, Robert…that was the great thing about this keyboard, it was supposed to work right out of the box without installing drivers and not dealing with sound card latency frustrations.

(As for the DVD issue… You need to extract the iso file (using another cpu with a DVD drive) and transfer it to your cpu via a flash drive, etc…and then extract it and try and install it.) This may be illegal, I don’t know, but you did purchase the software rightfully.

May work, maybe not. Worth a try though as it seems to me, the studio software is big part of the prize here.

This is always an option that could, maybe, allow you to bypass the DVD problem, and if you’re lucky, hopefully you won’t need the disk in the drive to use the software.

183

Shipping was absolutely terrible. How can an established company not know that electronics should never be shipped in regular product boxing? That’s a cheap move. Boxes are not that expensive woot! Neither is packing material! Even if you have to buy 100,000 of them. They might as well just have sent the keyboard with no boxing at all as the only thing in it to protect it was a piece of cardboard maybe a centimeter in width.

184

[QUOTE=logicaldefiance, post:183, topic:254966]
Shipping was absolutely terrible. How can an established company not know that electronics should never be shipped in regular product boxing? That’s a cheap move. Boxes are not that expensive woot! Neither is packing material! Even if you have to buy 100,000 of them. They might as well just have sent the keyboard with no boxing at all as the only thing in it to protect it was a piece of cardboard maybe a centimeter in width.
[/quote]

F___k!!! I hope mine can make the trip without any damage. That’s f___k’d up. Now I am really glad I will be home to receive it.

No f__king shipping box??? Damn.

Does it work?? Have you checked it out yet?

185

That’s a brilliant idea, and it should work fine! The manual notes that one of the USB hardware devices also work as copy-protection dongles – if they’re not connected, the software won’t work. So it’s not at all illegal – the software is useless without the specific hardware.

Apparently, copy protection is a big deal to this company. When I looked at their website to see if they had any free downloads, I instead saw professional-level software at a professional-level price – $150 to $300 bucks. Ouch.

186

[QUOTE=RobertB, post:185, topic:254966]

Apparently, copy protection is a big deal to this company. When I looked at their website to see if they had any free downloads, I instead saw professional-level software at a professional-level price – $150 to $300 bucks. Ouch.
[/quote]

They try hard to keep the cost of their hardware / software combos up - but its not too bad since Pro Tools is pretty much the software to use for professional recording.

187

I got mine today, poorly packed…well not packed at all. The keystudio came in the retail box with a sticker on it.

Worst part…it doesnt even work :X…it makes screeching noises when i press any key.

188

I don’t know what happens to some of you guys. Mine came today perfectly packed in what seems to be new condition. I’ve never had a bad experience with Woot.

189

Mine showed up without a scratch. Though I haven’t check it to see if it works .

190

Just now got mine. Box was in perfect condition, not a blemish at all. Keyboard looks magnificent!!! Been waiting all friggin day for this!!

191

There is an updated driver for the Micro Usb. It was apparently released today, the 14th. this might help solve any problems.

192

So un-happy with this POS. Cannot for the life of me get the thing to change from playing piano. The software that comes with is sucks…I’m missing the USB thing that was to come with it… Sent email to customer support and they asked if it was “tampered” with in shipping. How the heck should I know, the box was open on one end because it was crappy packing is all I can tell. $65+ bucks down the drain.

193

was there supposed to be software that came with this product like an install cd. All i got was the keyboard and 2 usb cables. can someone help?

194

Was the box open or damaged? You should have also received the micro audio adapter and a studio software installation dvd.

Of course Woot didn’t ship them in a secured shipping box. Any mishandling by Fedex would have easily caused this problem for many of us. That’s 5 dollar shipping for ya.
These could be warranty items, but who knows?

I would contact M-Audio, before Woot, Fedex.

You shouldn’t have to pay again for these items. Thats bull.

195

re: M-AUDIO | KeyStudio 49
For any mac users: the manual and box say that the Micro USB interface is not compatible with macs and that Apple Hardware does not need the Micro USB adapter. This may be true but just in case anyone is having issues with the mac sound harware there are drivers for the USB adapter on the m-audio support site for Apple Computers and Mac OS X. Check out

for Snow Leopard.

Hope that was helpful. I got my keyboard and it came with out a scratch and with all of the listed cables/dvd/micro interface. Works perfectly, but I’m sorry for those of you that have had issues. I would say for those of you that received incomplete packages with boxes that look damaged, take a picture of the package as you received it, including any holes/tears/openings then a picture of the parts items that came in the box. Contact m-audio, then woot, then fedex if necessary. There is no reason that a refund would not be offered for return of incomplete hardware. And if you paid with a credit card you may be able to get a refund from them if no one else will offer it.

196

Shipping Update

M-Audio Recording Studio Equipment has completely shipped via FEDEX Ground. All tracking will be emailed by this aftenroon to members who purchased this item. If you would like to find your tracking information sooner, please click the following link and use your ORDER NUMBER as the reference number.

FEDEX TRACKING

197

Please contact M-Audio at http://www.m-audio.com/index.php?do=support.contact for missing accessories, technical, or defective issues. If by the off chance M-Audio will not help you, please write us at service@woot.com for further assistance.

[QUOTE=jsholm, post:192, topic:254966]
So un-happy with this POS. Cannot for the life of me get the thing to change from playing piano. The software that comes with is sucks…I’m missing the USB thing that was to come with it… Sent email to customer support and they asked if it was “tampered” with in shipping. How the heck should I know, the box was open on one end because it was crappy packing is all I can tell. $65+ bucks down the drain.
[/quote]

198

I should have looked at the shipping label to see if the boxes were sent from Woot’s Secret Lair, or if they were drop-kicked, erm, drop-shipped from the manufacturer. But keep in mind that neither the software disc nor the “micro audio adapter” are actually required… though obviously, they should have made it.

Mine works just fine with the freeware MIDI player and my crappy PC’s sound card. The only keyboards in this price range that I’ve seen at Wal-Mart or Target have Sponge Bob on them, and that’s a song I’ve heard more than enough. For my needs – practicing church choir and the kid’s middle school trombone – it’s a Good Woot.

199

Got the tough luck, we’re not going to help you email… So I wondered what the BBB thought…look for yourself:

BBB Reliability Report for
Woot, Inc.

BBB Rating D-

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BBB Accreditation
This business is not a BBB Accredited Business.

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BBB Rating

Based on BBB files, this business has a BBB Rating of D- on a scale from A+ to F.
Reasons for this rating include:

* 60 complaints filed against business
* Failure to respond to one complaint filed against business.

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Business Contact and Profile
Name: Woot, Inc.
Phone: (972) 417-3959
Address: 4121 International Pkwy
Carrollton, TX 75007-1907
Website: www.woot.com
Original Business Start Date: July 2004
Principal: Mr. Bob Miller, Manager
Customer Contact: Mr. Bob Miller, Manager
Type of Business: Internet Shopping, Internet Services
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Woot.com

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Customer Complaint History

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

BBB processed a total of 60 complaints about this company in the last 36 months, our standard reporting period. Of the total of 60 complaints closed in 36 months, 23 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues

1 - Advertised terms not honored
1 - Bait & switch advertisement
2 regarding Billing or Collection Issues

1 - Improper collection practices
1 - Unauthorized credit card charges
1 regarding Contract Issues

1 - Unauthorized changes to the contract or agreement
8 regarding Customer Service Issues

2 - Failure to respond to phone calls or written requests for assistance or support
6 - None of the Above - Customer Service Complaint Issue
17 regarding Delivery Issues

1 - Delivery of unordered products
3 - Late delivery of products
11 - Non-delivery of products
2 - None of the Above - Delivery Complaint Issue
2 regarding Guarantee or Warranty Issues

1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
7 regarding Product Issues

6 - Defective, damaged, or incorrect product received
1 - None of the Above - Product Quality Complaint Issue
13 regarding Refund or Exchange Issues

3 - Failure to honor promised refunds, exchanges, or credit
4 - Failure to honor refund, exchange or credit policies
6 - None of the Above - Refund or Exchange Complaint Issue
5 regarding Sales Practice Issues

4 - Sales presentation misrepresented the product
1 - Sales presentation not consistent with the written agreement
3 regarding Service Issues

2 - Improper or inferior service
1 - None of the Above - Service Complaint Issue

These complaints were closed as:
39 Resolved

31 - 	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
7 - 	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - 	Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.

20 Administratively Closed

20 - 	The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.

1 No Response

200

We have been trying to address the issues with shipping, and missing accessories. We sincerely apologize for the inconvenience we have caused with the bad packaging. We have made the warehouse aware of this issue. We will be receiving the missing accessories from the manufacturer within the next day or two. The manufacturer is also aware of this issue, if you feel it would be easier to troubleshoot your problem over the telephone, you can reach M-Audio Tech Support at (626) 633-9055; we are here Monday through Friday, from 9am to 5pm Pacific time, or contact M-Audio Tech Support (Support : M-Audio) for assistance. If you have anymore questions or concerns, please write us at service@woot.com.