Hello Woot!
I need help returning the laptop i recieved for order 837xxxx. The laptop i recieved is different from the one listed, and doesn’t meet the needs that I have. I’ve been trying to reach out and start the return process since the 17th, but this is my first return so Imay have been going about it incorrectly. My return window closes soon, so I’m hoping to get the ball rolling soon. Please let me know what i need to do on my end.
I’d give you the info to initiate a self-return, but it’s a laptop, so you need to reach CS.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS, not Woot.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
I’ve been reaching out to CS since the 17th. Multiple messages, and each time I made sure to indicate that I wanted to pursue the return/refund option. My return window closes on the 25th, and given the pace of communication coming from CS Im already concerned we wont be able to start the process in time.
Hi there. I see a return label was sent early this morning. Sorry for the delay.
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