I ordered this controller when it said âxbox/PC/switchâ. I bought it and they sent me the âSwitch/android/PCâ version. I have emailed customer support 3 times trying to get an exchange, but havenât heard from them. I verified my email was correct in woot since I used Amazon to pay, so Iâm just waiting here hoping they donât sell out before I can get an exchange since there is no other way to reach customer support besides email.
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Has it been at least 24 hours since you contacted then? Keep in mind that things might be delayed because of the birthday event, as well as the holiday this past Monday.
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Have you looked in your spam folder?
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Tagging @lioncow.
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Sending in multiple tickets just creates a bigger backlog.
(Please note: I donât work for Woot, I just volunteer to help out here on the forums.)
Hi there. Sorry for the problems. Your tickets were marked by different reps as duplicates. Best to email once and wait.
They tried to do a replacement for you but weâre having problems getting replacements shipped out of Amazon warehouses. Weâve got a ticket opened to them but no luck so far. Youâll likely have to be refunded.
Bought this thing and itâs great for the price. Definitely feels like $20. Doesnât have the weight and feel of the official controllers.
Iâve used 8bitdo stuff in the past so I expect it will perform just as well as my other controllers.
The one thing I donât like and itâs a pretty big one ⌠the way the âprongâ part of the hand grips go straight down instead of slightly outwards like the official Xbox and PS controllers is a really bad design.
The officially controllers do that because it provides a natural soft resistance to your hands pressing inwards towards the controller when using it. The slight angle provides outwards resistance meaning it stays in place.
With the prongs facing down⌠when using it the controller wants to basically squeeze down and out of your grip.
I mean itâs $20 so Imma use it. But it does cement that Iâll never buy a controller with just straight down grips anymore!
Less than 2 months, the left stick has problem. In the game character is moving by itself to down side.
Did you do all the updates for it? Just curious