Refund Not Processed for Returned Item Delivered 10 Days Ago

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Hello Community and woot Representatives,

I find myself in need of assistance. It’s now been 10 days since the tracking system confirmed the delivery of my returned item back to your facility yet my account still hasn’t been credited with the due refund.

My attempts to resolve this have led to around 5 email exchanges with Customer Service, but my most recent messages are being met with silence. This level of service is not only disappointing but also highly inconvenient.

I am hoping to bring this to the immediate attention of woot’s customer support team through this forum. Can someone please expedite the investigation into this matter and process my refund as soon as possible?

I look forward to a prompt update and resolution.

Thank you for your time and help.

Best,
walter
Order Number: XXXXXXXX

(VMod edit to remove order number to protect Wooter’s privacy.)

1 Like
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Hi there. Our returns team is a bit behind in getting through returns. If you could be patient for a bit longer, we’d appreciate it.

You can also open up an investigation with UPS on the package.

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