This is useless. Thereâs no option to choose the color of the frame or add a stand, both of which are included in the price if the TV is purchased new. Buying them separately eliminates the cost-savings of a refurbished unit.
These are refurbs, so I wouldnât expect to get to customize it. They do include a black bezel.
Hi there. The stand is included. The bezels are not included with this when new. Itâs a separate add-on.
This stand that is:
The link to the specs on the 32â is busted.
Well Folks, good luck!
I received my frame today and the screen has an obvious 1"x2.5" spot on it before it is even turned on. Looks like someone took a brillo pad to the screen. The box is absolutely falling apart, so this is going to be âfunâ to box back up and ship back, isnât it?
Ugh, Iâm sorry. Reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
The unit I received also is defective and itâs been an absolute nightmare.
Iâve spent hours with Samsung representatives over the phone and text message. They repeat to me the warranty expired last year. I purchased the unit about two to three weeks ago, received it this week, and as soon as I powered it on there were several defects on the panel.
The purchasing page from Woot says itâs covered by a 90 day Samsung Warranty.
I just talked to a âCase Managerâ from the Samsung Exchange and Return team, and he said: ârefurbished and reconditioned units arenât covered under Samsung warrantyâ. I have a voice recording of it (with the permission of the Samsung agent).
Is Woot lying to us and committing fraud on the warranty status of this product?
Iâm very sorry. we work with Samsung for a lot of products. Not sure why theyâre denying you.
Reach out to Woot! Customer Service and let them know what youâve tried. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Woot Customer support has reached out asking me for the part number and serial number. My email replies (2 so far, 30 min apart) have been getting rejected with the following error message:
**Delivery has failed to these recipients or groups:**
[Woot.com (no-reply@woot.com)](mailto:no-reply@woot.com)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
The following organization rejected your message: [EX19D011UWA001.ant.amazon.com](http://ex19d011uwa001.ant.amazon.com/).
Hmmm. Weird. Send them to me in private message and Iâll get them to CS for you.
To private message me, click on my name and then click on Message in the box that pops up. To check your PMs, click on your avatar in the upper-right corner of any page and then click on the envelope in the menu that appears.
Customer Support has not been helpful at all. They still havenât provided any clarification on why Samsung is telling me there is no warranty on the unit, despite the Woot product listing displaying a â90 day Samsung warrantyâ.
It feels like Customer Support is just buying time at this point. I donât know what else to think but so far it feels like plain consumer fraud.
I spent almost $3k on this defective TV that is worthless to me at this time. My living space is a disaster because I donât know whether I should throw away the massive shipping box it came with.
Iâll think twice before buying anything expensive with Woot again.
Customer support is telling me I can call them via the âcall usâ feature, but I canât find any phone number listed anywhere in their email or in the app.
Iâm very sorry. Let me ask for an update. Itâll likely be Monday before I hear back.
Update: you should have been contacted by Samsung now.
Seeing this now. A Samsung partner that handles repairs etc (not Samsung) called me today about the TV. They said the service would âcome at a chargeâ⌠I terminated the call, this should be covered by the warranty at no cost to me. This is still not resolved.
Also I still have not heard back from Wootâs Customer Support.
Hello again. Sorry Samsung canât get their act together. I did see another email from Samsung that your warranty is showing on one system but not another. Theyâre trying to figure that out. I think theyâll be in contact with you again soon.
Woot CS hasnât contacted you because theyâre letting the vendor and Samsung resolve it.
I have been in contact with Samsung since my tv was delivered and they are refusing to honor my 90-day warranty that came with the tv. I have verified on the Samsung account that the tv is under warranty and I was on the phone for two hours with their customer service. They said that since I am further than 100 miles away from an âAuthorized Service Centerâ that they canât repair the TV AND that they wonât offer a replacement because itâs refurbished. What am I supposed to do now? Can I exchange it with Woot?
Iâll tag @lioncow for you.
Thanks pepper! I have no idea whatâs going on but I was escalated twice and they essentially said because I live where I do the warranty is not valid, which is discrimination. Then they laughed at me.
Yeah thatâs just not right at all.