And they just canceled my service ticket without my permission. This is terrible. I hope to hear from a Woot staff member.
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Hi there - talked to our CS rep, they have received your email and are taking a look at it. Unfortunately they have a high number of emails right now, so it may take a day or two for them to respond (and as they work with Samsung regarding the warranty). Apologies for the wait, Iām so sorry to hear about this!
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Wow. I was thinking about purchasing one of these but now I will buy somewhere with a real warranty. Sorry for the terrible cs experiences you wooters are having.
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Hi there. These have a real warranty. Samsung is having issues with one of their systems saying itās covered under warranty and another one saying itās not. Theyāre looking into the issue.
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Oh yes. Weāve had that happen before here.
The technical term is the warranty has been āSchrƶdingerizedā Itās a relatively rare event but some attribute it to global warming.
Whatās the difference between these and the refurbished models? Also if ship to USA address can I return from Canada?
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Hi there. Click here for our guide to the various conditions and their definitions.
If you take the TV to Canada, you will have to bring it back to the US in the event you need to return it.
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Oh my, I almost pulled the trigger on a 75ā, but then I read the scathing comments.
As Randy says: And for that reason, Iām out.
Thanks to all posters!!!
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Was about to pull the trigger but never mind now! 
total bummer
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I just got my factory condition 55 in frame TV yesterday. As I was setting it up I noticed there was a big bulge in the screen. After about half an hour on the phone with customer service they offered me a return and refund. It was pretty painless, but super irritating. Looks like buying a factory reconditioned TV isnāt exactly hassle free, but at least it is returned.
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Commenters need to cut their losses and just return the TV. And hope for a replacement available. If you want a FRAME that badly for cheap with full warranty then this deal is not for you. Just keep your eye out for Open Box at big box stores or wait until 2022s are on clearance for Black Friday.
Think of the time you are wasting with Samsung customer service in hourly wage.
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Alsoā¦it should be noted if buyers are really worried about the 90 Day warranty. The Asurion Protection plan can be bought for a small amount via the link through Amazon at the bottom of the page.
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What a piece of absolute garbage. I knew given the ragged condition of the box (I got the 32") that I would be disappointed. Missing instructions. Missing the wall mount templates. Then, once powered on - laggy, tv controls itself at times, remote wonāt hold a charge or is defective (every 20th press gets recognized). Why is woot packaging up defective junk?
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Iām very sorry. Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Thunder thigh has always taken care of any issue that I had with TVs and Iāve had a few I have had two broken Samsung Sero delivered to me, they sent me a label and they picked up the next day. It couldnāt be easier, and the TVs I bought were huge and heavy.