Going to return the one I ordered. Constantly disconnecting and there’s a tone of drift in the left stick. Also the paddles just get in the way. It did work better when synced to a PC as an XBox controller, but just a little. Syncing to a Fire tablet as a “Gamepad” was the only way to make it work for any length of time, but then it still was disconnecting/going to sleep every few minutes. It felt ok in the hands, buttons and triggers too close together. I dont have much money to spare and this was a total waste.
You’ll want to ask Customer Service about that. Here’s how to contact them.
Please allow 24-48 hours for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.