Xbox Game Pass Ultimate Digital Codes Purchased on Woot - Can't Use, "Wrong Region" Error

1

Hello,

This past December (2024) I purchased four Xbox Game Pass Ultimate digital codes (3 month subscription per code). I have been trying to redeem the codes (Xbox console, and through my Microsoft account online) and I continuously get an error that these codes cannot be redeemed because they are the “wrong region” from my Microsoft/Xbox account. I have no idea why this would be the case since I’m in the United States, the Woot purchase was made in the United States, and my Microsoft/Xbox account has always been “United States”.

At the time of purchase, Woot had no instructions posted about choosing a region for the codes. Nor was there any place on Woot’s purchase page to choose a region. It was a straight-forward purchase.

I contacted Woot support and received a response that I should reply with screenshots of the steps I took in trying to redeem the digital codes and the error. I replied to Woot support’s email per the instructions and have yet to receive a reply (more than a week waiting now).

What other steps can I take in order to move my issue forward towards a resolution?

Thank you.

2

Hello. Thank you for the information. I’ll reach out to customer service on Monday.

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Thank you. I very much appreciate your assistance on this frustrating matter.

4

Issue Resolution - Woot Support issued full refund to my original form of payment (credit card) when I made the purchase.

I would like to thank Woot Support for the resolution and I want to also thank ThunderThighs here on the forums for the help.

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5

Hello - I similarly purchased Xbox gamepass codes on two different occasions September 2024 and then January 2025. I just finally got around to adding them to my account and I am getting the same region error for both.

6

I also have the same region error and email support but have not heard back, hopefully I will get a refund as well, very disappointed.

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I’ll ping CS. TY.

8

Just got a refund. Thank you so much for the quick resolution!

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