Bought 3 of these couldn’t register any of them. Found out that all 3 were on the black list. Meaning they were stolen or lost. Waiting to here back from Woots on what there going to do about it.
Gerry
Woots made good and gave me my money back.
Gerry
Wow, that’s a new one. One would have thought Woot got these directly from mother Amazon, but apparently not in this case.
Skip the 4th gen Dot all together and get a 3rd gen Dot when they go on sale. Much better form factor, the LED status ring is on top where it belongs, rather than hidden underneath, and the sound quality between the two is indiscernible. In fact, some folks report the 4th gen is not as responsive to voice commands (not in my experience).
Nope, we did. Something went wrong in the renewing process though.
Does “renewing” mean something I didn’t think it meant? Aren’t these Int’l Dots “New”? And per the linked warranty, these do appear to have the Amazon warranty, not a Woot one.
Nope, I didn’t look at the sale. It went live while I was on vacation. My mistake. Regardless, they are from Amazon.
Bought 3 more two of the three were on the blacklist. Waiting to see how woots is going to respond now. That will be 5 out 6 that on the blacklist. Amazing a Amazon company selling an Amazon product that is put on the company Amazon blacklist and they still sell the product.
Rolling the dice
Same here, bought two. Came in new, with the seal unbroken. Both blacklisted according to Amazon CS.
Sorry for the issue. We’re working with Amazon to figure out what happened. When you contact Woot CS, could you please include the DSN (Serial Number) in the email? I believe it’s on the bottom of the unit. TY
Ditto, bought just one. Spent 2 hours trying to get it connected due to mistakenly thinking it was my network.
Contacted Amazon Help directly and they said the DSN was reported stolen.
I’m waiting on a response but surprised considering the listing said “New” condition.
Hi there. Amazon Device team is trying to figure out what happened with these. If you wouldn’t mind sending along the DSN to Woot CS, that would help them track the cause.
Hey, so same here… bought three. Spent 2 hours trying to register before contacting Amazon to find out all 3 were in the disabled/stolen database. Woot sent 3 replacements, and all 3 replacements were also already registered to other accounts (i.e. not new!). What gives? Is there an actual process to get these working? And if so, why wouldnt Woot just tell me that when I contacted support?
So, can you clarify for everyone here running into this problem whether or not these are NEW as specified by the sale, and if so, why there is a rampant issue with them all being in the stolen/lost database? Those two things are contradictory.
I haven’t heard anything back from the Amazon Devices team on this. As far as everyone knew, they were new. Someone above said it was in a sealed box.
Also, it’s not all units. Seems to be localized to one Amazon fulfillment center.
Amazon does an inventory cycle count. A case of quantity “X” (25, 50, 100) gets missed. They write them off of inventory and mark them as stolen. Eventually someone finds the missing case and sees it’s aging product and tells their red-headed woot child to sell them.
Badda-bing! Wootaholics rush in to buy them up, but can’t activate the “stolen” devices.
Me again, I received replacement for the two units I bought, same thing. Even though they were both sealed and look brand new, I am unable to activate them. I just confirmed with Amazon CS that they are both blacklisted too.
I’ll email Woot CS with the DSN details
Hello, I am very disappointed with this company because I purchased 9 Echo Dot 4th generation devices and it was impossible to set them up. I contacted Amazon support and they informed me that all of my devices were blacklisted (stolen or lost). How is that possible if the seller advertised them as new? Has anyone else had this problem and if so, have you been able to resolve it?
Hi there. Moved your post over here so you could see that you’re not alone. We’ve been working with the Amazon Devices team to see what went wrong. Don’t have any answers yet but Woot customer service will take care of you. Just reach out to them.
If you could give them the DSN (on the bottom of the unit), that will help them with their research into the issue.
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.