Video Review: https://www.youtube.com/watch?v=Y7MZFyxgynE
Did anyone else get a defective unit? Ugh I’m so bummed I searched forever to find one with these specs, the buttons don’t respond and then it just beeps and flashes and shuts itself off while flashing different numbers on the screen, how do I go about returning this thing and getting a refund?
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS, not Woot.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Thank you for the quick reply I just submitted a customer service ticket. Now I’m more concerned about lugging this thing somewhere to ship and return!
You could try asking them, when they reply, if they could arrange a pickup.
Posting video of my malfunctioning unit, if anyone else received one that doesn’t work:
this is exactly what i’m dealing with. what a shame.
Best of luck, I’m shipping mine back out this week, huge pain to get back into the box!