Did anyone else get a non-Fuel model? I was sent a 2686-20 instead of the 2880-20 or 2888-20 that was listed.
Sorry about that. Haven’t heard of others. Make sure you reach out to customer service.
CS is asking for pictures of the damage. I was very clear that I was sent the wrong item, not a damaged one.
Send them a photo of the model number then. 
Maybe in 24hrs when I get another irrelevant email.
I also sent a note to CS.
Thank you. Hopefully they comprehend what you wrote.
CS responded already, initiated a partial refund and a return label if I don’t want to keep it. I think I’ll hang on to it; easier than trying to catch the stealthy as a ninja UPS guy, in the dark, to take it. Thank you again TT.
Yes. I got same problem. What you think we can do?
I think the seller is being cunning
If you look at the previous messages you’ll see what I went through with TT’s help. I would have preferred the 2880 or 2888 (the listing wasn’t clear) but the partial refund was good enough for me. I’d think that CS is aware of the possibility that my experience may not be singular and they may have a solution ready in that event.
You need to contact CS.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
Just wanted to add that I also received the 2686-20 and had the same experience with CS. I wonder if they even had the 2880-20 to begin with.
I just got an email today about it and they increased the refund amount. If you didn’t get yours partially refunded or not given an RMA# with a UPS label, let someone know.
Everyone that purchased got that email.